Report: Costco / Retail Services
Category: Home & Garden Stores
CostcoCostco / Retail Services Assessed Late Charge and Billed Finance Charges for payment due on 9/18/08, payment mailed on 9/11/08, payment reportedly received on 9/25/08. City Of Industry California
*Consumer Suggestion ..HSBC Retail Services 'backdoor' 800 # 1-800-882-9700, x78447, ask for Mona
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Costco / Retail Services
Fax:
City Of Industry, California, 91716-0148
U.S.A.
Submitted: 10/6/2008 10:04:09 AM
Modified: 12/12/2008 4:51:09 PM
James michael
Sacramento, CaliforniaI always pay my bills on time to avoid late fees and finance charges. I was fraudulently assessed these charges for September, 2008. Retail Services offered to reduced fees, which I delclined, then asked to close my account.
I was eventually routed back to their voice mail versus being connected to a Closer. I called back, but have been on hold for 30 minutes, following 20 min. spent on initial call. It appears I cannot even close my account.
James m
Sacramento, California
U.S.A.
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Updates & Rebuttals:
- HSBC Retail Services 'backdoor' 800 # 1-800-882-9700, x78447, ask for Mona James [12/12/2008 4:46:13 PM]
HSBC Retail Services 'backdoor' 800 # 1-800-882-9700, x78447, ask for Mona
Hi, I had a similar problem with contacting HSBC Retail Services, and wrote the CEO of Costco. All I was trying to do was update my address. Costco directed HSBC Retail Services to credit me $25 and update my address. HSBC Retail Services left a message at home for me to contact them, their 'backdoor' 800 # is 1-800-882-9700, x78447. Ask for Mona. Good luck.
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